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CLM technical team have a breadth and depth of experience to rival anyone in the digital industry. All of our team are degree educated and have relevant industry experience to boot.
CLM technical team is there to help you with technical issues, network problems, systems changes, and hardware issues. You have direct access to a team of expert systems engineers, available to resolve technical issues – big and small – on a day-to-day basis.
CLM Engineer are available to provide you with onsite assistance if needed.
Your best defense against downtime
The best way to deal with problems is to stop them from happening in the first place. That’s where CLM preventative maintenance comes in.
A good preventative maintenance program incorporates a comprehensive backup plan, measures to secure the system against malicious exploits, periodic hardware and software maintenance, and steps to maintain general system tidiness. The goals of preventative maintenance are to reduce the likelihood of hardware failures, extend the useful life of the system, minimize system crashes caused by outdated drivers and other software problems, secure the system against viruses and other malware, and prevent data loss.
Preventive Maintenance Activity
- Anti-virus software update, regular virus scans
- Monitor and verify functionality and validity of system backups and restore
- Perform regular firmware checks with individual hardware vendors
- Very functionality of cooling fans, chassis vents and heat sinks
- The registry scans and startup environment cleanup
- Temporary files and file clutter clean-up
- Check your power protection
CLM makes sure that you will only be investing on IT hardware and maintenance contracts that add value and provide apparent changes to your business and IT requirements. Status quo is not a sound basis for a good IT decision because it drives CAPEX high providing less financial resources for innovation, company growth, and other important areas of your business.
Here are key benefits you get through working with CLM:
- Flexibility: We offer solutions that are directed to what your company needs.
- Global Reach: We have in-country part sparing strategy coupled with services capability.
- Multi-Vendor Support: We support various hardware and we are vendor agnostic.
- Improved SLAs: More often than not, we will improve service level agreements (SLAs) on your existing OEM support agreement.
- Huge Cost Savings: You get excellent IT support and hardware maintenance service at a price much lower than what OEM offers.
- Less OEM Contracts to Manage: By working with CLM, you don’t have to manage various maintenance contracts from different vendors. One support agreement, one account manager, and one organisation to manage your IT infrastructure.
IT Support Maintenance
Today’s business environment requires companies to be more reliant on IT systems than ever before. CLM advocates the right of customers to choose and design their own maintenance support packages based on the customers’ business urgencies, IT environment and available resources. CLM also provides guaranteed service levels that ensure your IT systems are running smoothly and meet your demands for IT availability.
CLM take pride in offering our clients a professional, reliable, and no nonsense approach to service and support
Here are other important benefits of a properly operated CLM maintenance program:
- Provide monthly preventive maintenance on your critical equipment and server system to prevent hardware failure and system downtime.
- Provide dedicate engineer and standby engineer onsite to perform these services
- Provide remotely manage and support, to reducing travel time and perform faster resolution.
- Professional Engineer with IT industrial qualification and certification
- Provide higher priority support for onsite engineer when needed just 4 hours and standby 24 hours and 7 a days.